Legal · version 1.0-draft
Cancellation Policy
How to cancel, when payments stop, and when access ends.
Cancelling is straightforward, and we will not make it difficult. There is no cancellation fee.
How to cancel
- Cancel in your account settings under Membership.
- Or email [SUPPORT EMAIL ADDRESS] and ask us to cancel for you.
- We will confirm your cancellation and the date your access ends.
When payments stop
- Cancellation stops future payments.
- You will not be charged again after cancelling.
- There is no cancellation fee, hidden or otherwise.
- The payment for your current billing period is not refunded by default — see the Refund Policy.
When access ends
Access continues until the end of the current paid billing period. Access to Genie and all member-only platform features ends when that paid period ends.
What Happens When Membership Ends?
When your paid membership ends, you will lose access to member-only features, including Genie Chat, Opportunity Finder, Bid Tracker, Knowledge Vault, Playbooks, document-generation tools and saved member workspaces.
You remain responsible for downloading any documents or information you wish to keep before your access ends.
Rejoining later does not guarantee that all previous platform data, pricing, features or membership benefits will still be available.
Any personal data retained after cancellation will be handled in accordance with our Privacy Policy and applicable data-protection law.
Your account and data
- Cancelling does not delete your account immediately.
- Download any documents you wish to retain before access ends.
- We may retain records where legally required or necessary for legitimate business purposes.
- You may request deletion of eligible personal data in accordance with the Privacy Policy.