Privacy Policy

• Your name, business name and email address, and a securely hashed password. We never hold your password in readable form.
• Your membership status and history, including paid membership, complimentary access or beta tester access.
• Sign-in and security records such as timestamps and technical log data used to keep your account safe.

The Business Profile you complete describes your company: services offered, sectors, areas covered, team size, turnover, rates, accreditations, insurance details and business goals. Genie uses it to tailor its guidance to your business.

If you complete the Get to Know Me questionnaire, we store your answers about you and your business, including your experience, working style, ambitions and challenges. This is optional and exists solely to make Genie's guidance more relevant to you.

We store your conversations with Genie, including your questions, Genie's replies and any information you paste or type into the platform, so that your history remains available in your account.

Please only include personal data about other people where it is genuinely needed for the task.

Where you use voice input, the audio you record is sent to our AI service so that it can be converted into text. The resulting text is then handled like anything else you type. We do not build a library of your recordings inside the platform: the audio is sent for transcription and the text is what is kept with your conversation or document.

• Tender and bid documents, specifications, quotes, proposals, RAMS, policies and other files you upload or generate.
• Evidence records such as accreditation and insurance details, including renewal and expiry dates.
• These files are stored privately against your own account and are not visible to other members.

If you record leads, prospects or client contacts, we store the details you enter, such as contact names, organisations, email addresses, phone numbers and your own notes. This information belongs to your business; you decide what is entered and remain responsible for it.

Where you use the Rota and Team Planner, your business decides what staff information is entered and is the controller of it. Cleaning Genius AI provides the platform that stores and processes that information on your behalf, and team members only ever see their own shifts.

Please keep staff records to what you genuinely need for scheduling and pay.

• Staff names, email addresses, phone numbers, roles, skills, driver status and keyholder status.
• Contracted hours, shifts, sites, scheduling notes and time-off records.
• Team member sign-in details for the cleaner view, where a team member activates their access.

Membership payments are handled by our payment provider. We hold your customer and subscription references, membership plan, billing dates, payment status and the outcome of payments.

Full card numbers are never sent to, or stored in, the Cleaning Genius AI database. Card details are entered on the payment provider's own secure checkout.

• Marketing consent records: whether you agreed to receive marketing, and when, so that we can honour your choice and evidence it.
• Policy acceptance records: which legal documents you accepted, the version number and the date and time you accepted them.

• To provide the platform and your member features.
• To personalise Genie's guidance using your Business Profile and questionnaire answers.
• To take payment and manage your membership.
• To keep the platform secure and investigate misuse or account sharing.
• To improve the service and fix problems.
• To meet legal and accounting obligations.
• To send service messages, and marketing only where you have agreed to it.

• Contract: providing the membership and platform you have signed up for.
• Legitimate interests: securing the platform, preventing misuse and improving the service.
• Consent: marketing messages, which you may withdraw at any time. We do not currently use any non-essential cookies or tracking, so no cookie consent is required — see the Cookie Policy.
• Legal obligation: tax, accounting and record-keeping requirements.

Cleaning Genius AI is not designed to hold sensitive or special category personal data, such as information about health, ethnicity, religion, trade union membership, sexual life or criminal offences.

Please do not enter sensitive or special category information into Genie, uploads, notes or other free-text fields unless it is genuinely necessary and you have a lawful basis for it. Where a scheduling record is enough, use “Unavailable” rather than recording a medical or sickness reason, and do not add medical details to notes.

You are responsible for the personal data you choose to enter about your staff, clients and other people.

Genie uses artificial intelligence to generate its answers, documents, pricing views and suggestions. To do that, your message and the relevant parts of your Business Profile, questionnaire answers and documents are sent to our AI service so a response can be produced.

AI-generated content can be incomplete, out of date or wrong. Always read and check anything Genie produces before you send it to a client, rely on it in a bid or apply it in your business.

Genie's output is business guidance, not professional advice. It is not legal, employment, health and safety, tax, insurance or regulatory advice, and it does not replace a qualified adviser or your own legal duties.

We do not sell your personal data. Each provider is used only to deliver the service described in this policy.

• Lovable: the platform our application, database, file storage, sign-in and email sending run on.
• Lovable AI Gateway: the route through which Genie's AI requests and voice transcription are processed.
• Stripe: our payment provider for memberships.
• Professional advisers and authorities, where we are legally required to share information.

We keep account and content data while your membership is active. After cancellation we retain data for a reasonable period so you can rejoin or request a copy, and we retain financial and legal records for as long as the law requires.

You may request deletion of eligible personal data at any time. Some records must be retained where legally required or necessary for legitimate business purposes.

To exercise a right, contact Beverley Wainwright at hello@thebevwainwright.co.uk.

• Access a copy of your personal data.
• Correct inaccurate data.
• Request erasure of eligible data.
• Restrict or object to certain processing.
• Request portability of data you provided.
• Withdraw consent where processing relies on it.
• Complain to the Information Commissioner's Office.

Some of our providers may process data outside the UK. Where that happens we rely on appropriate safeguards, such as UK adequacy regulations or International Data Transfer Agreements.

We use encryption in transit, account-level access controls and row-level database security so that your data is only reachable by your own account. No system is completely secure, so please use a strong, unique password.