Legal · version 1.0-draft
Refund Policy
When a refund may apply and how to request one.
This policy explains when a refund may apply to a monthly membership payment. It does not affect your statutory rights.
Monthly membership payments
- Membership is charged monthly in advance.
- Cancelling stops future payments; the current paid period runs to its end.
- Part-used months are not refunded by default.
When we will refund
- A duplicate or clearly incorrect charge.
- A payment taken after a valid cancellation was confirmed.
- A prolonged platform failure that prevented you from using member features.
- Where a refund is required by consumer law.
Statutory cancellation rights
Where UK consumer law gives you a right to cancel a distance contract within a cooling-off period, that right applies. Where you asked us to begin the service immediately, we may deduct a proportionate amount for the service already provided.
The exact position depends on [GOVERNING LAW AND JURISDICTION] and on whether you are purchasing as a business or a consumer — this section must be confirmed by a legal adviser before publication.
How to request a refund
Email [SUPPORT EMAIL ADDRESS] with your account email, the payment date and the reason. We aim to respond within five working days and to process approved refunds to the original payment method within ten working days.